Frequently Asked Questions (FAQ)
How does it work?
Smashfix provide on-the-spot repairs for your popular phones and tablets at your doorstep. We offer Smartphone and Tablet Repairs service in surrey .Repairs will only take 25 to 60 minutes. You’ll need to place your order in our website. You’ll receive a SMS/email confirmation when the timing is confirmed.
Are there additional hidden costs and fees?
The price quoted will be generated on our website. It is a nett price, based on the model of your device and the problem you indicated. It already includes the parts, labour and transport cost. There are no additional costs whatsoever.
Do you use original parts?
We are using top quality parts with similar functionality as the original parts. Only an authorized service provider of the original device manufacturer can claim their parts as original.
How do I make payment?
Pay with cash or card after we have successfully repaired your device.
Is there any warranty from SMASHFIX for the repairs?
Yes, SMASHFIX provides 12 MONTHS warranty, as shown in the quotation, for the parts replaced. The warranty covers defects not owing to subsequent physical damage by customer, and relating to the parts that have been replaced only. For full details please refer to our User-Agreement – PHONE REPAIR AT YOUR DOORSTEP (smashfix.co.uk)
The warranty covers defects not owing to subsequent physical damage by customer, and relating to the parts that have been replaced only. For Screen/LCD replacement, physical damage includes black stain, water mark and lines in the display even if the glass is not cracked. For full details please refer to our User-Agreement – PHONE REPAIR AT YOUR DOORSTEP (smashfix.co.uk)
What does the warranty cover?
Any purchased parts repaired or replaced by Smashfix are warranted against defects in material and workmanship under normal use for the duration of the warranty period. This limited, non-transferrable warranty is provided exclusively to the customer who commissioned the repair and whose name appears in the invoice.
What is not covered by the warranty?
The warranty does not include the following:
- Pre-repair conditions that existed before the repair
- Post-repair conditions that have been made known to and accepted by the customer
- Loss of data as a result of the repair or after the repair
- Subsequent damage to the device after the repair, including cracked screens
- Subsequent accidental or purposeful drops
- Water damage
- Tampering with internal hardware or attempted self-repair
- Software-related issues, including jailbreaking
- Operating System-related issues, including current version and future updates
- Known manufacturing or performance issues
- Faults not related to the original repair
Will my device still be under manufacturer warranty after the repair?
Having your device dropped and its screen cracked may have already voided its original manufacturer warranty. Any repairs not done by an Authorized Service Provider of the original device manufacturer would also constitute voiding of the original manufacturer warranty.
Will my device still be water proof after the repair?
Please note if your device is waterproof or water resistance. Following repair, water resistance is not guaranteed & If you have a liquid damaged device, it is with regret that we cannot offer a warranty on any repairs carried out. Ask our representative for more details.
Can I add-on or cancel or change my order?
If you wish to modify your order, please call Smashfix Customer Service 0330 133 1134 / email us at contact@smashfix.co.uk We will do our best to accommodate your changes.
For cancellation, please inform at least 12 hours in advance. If cancellation takes place less than 12 hours before the scheduled appointment or after our technician has reached the repair location, we reserve the right to charge a service fee of £30.