Privacy Policy
This policy describes
the use of Personal Information by SmashFix.
SmashFix respects the privacy of its
users. This document explains how SmashFix
will use the information that you provide to us via the smashfix.co.uk website (“Website”). SmashFix may revise this privacy policy from time to time.
1. Definitions
“Cookies” are small text files and
“pixel tags” are small graphic image files placed on your computer’s hard drive
by SmashFix
service to identify your computer to our servers. Except as provided in Section
4 below, no personally identifiable information stored in
SmashFix
cookies will be shared with outside companies for any purpose without your
permission. You may disable cookies or otherwise manage them through tools
provide with your browser software.
“Member” means any individual who has
registered or made an order through the Site.
“Personal Information” means any
information, recorded in any form, about an identified individual, or an
individual whose identity may be inferred from the information. This includes,
for example, name, e-mail and mailing address and telephone number, billing and
account information, and other information incidental to providing SmashFix Services.
“Post” means any content, information,
text, link or other data (collectively “Content”) posted by users on the Site.
“SmashFix Services” means the data and
information processing provided by SmashFix and available to Members from the
Site.
“Session Data” means usage
information, such as the type of Internet browser and operating system an
individual uses, the domain name of the site from which the individual came,
the date, time and duration of the visit, number of visits, average time spent
on the site, pages viewed, domain name of the individual, and number of cookies
accumulated.
“Site” means the smashfix.co.uk site the respective content and Services
available from the site(s).
2. Consent
BY SUBMITTING PERSONAL INFORMATION TO
US, AND/OR BY USING OUR SITE, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE
SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS
PERMITTED OR REQUIRED BY LAW.
If you do not agree with these terms,
do not provide any Personal Information to us. If you refuse or withdraw your
consent, or if you choose not to provide us with any required Personal
Information, we may not be able to provide you with SmashFix Services that can be
offered on our Site only if we have access to certain Personal Information.
From time to time, SmashFix
(or its wholly-owned subsidiaries’) support staff may log in to the Service
under Your customer password in order to maintain or improve service, including
to provide You with technical assistance. You hereby acknowledge and consent to
such access.
3. What Personal
Information we collect
You can visit certain areas of our
Site without revealing who you are or signing-in. When you visit our Site as a
guest or Member, we collect Session Data through cookies.
If you register with us as a Member,
we collect Personal Information that is necessary to provide the SmashFix
Services offered on our Site. We require that you provide your name and e-mail
address. You also need to choose a password, which will be required to gain
access to portions of our Site reserved for Member use. To receive SmashFix
Services, you may have to provide payment or other necessary information. This
includes, for example, billing information, and the name of your employer, if
applicable.
If you call or write to us, we collect
contact information (name, phone number, mailing address or e-mail address) and
other information relevant to assist you.
4. How we use the
information we collect
We use Personal Information in order
to provide and enhance the SmashFix Services offered on our Site:
1. To issue invoices, administer
accounts, collect and process payments;
2. To provide tips or guidance on how to
use our Site, inform you of new features on our Site, or provide other
information that may be of interest to users;
3. To personalize the service we provide
to you and tailor your experience at our Site to your interests;
4. To send you e-mails, e-newsletters,
personalized offers via direct messaging or other communications about our
services, if you have subscribed to receive this information or you have not
advised us that you do not wish to receive such communications;
5. To manage our Site, diagnose technical
problems, improve content, and allocate the resources of our systems so that
your experience with our Site is as efficient as possible;
6. To evaluate credit standing and to
match credit bureau or credit reporting agency information; to investigate,
detect and protect SmashFix and other third parties against
error, negligence, breach of contract, fraud, theft and other illegal
activities;
7. To effect a corporate transaction, in
connection with the sale, merger, spin-off, or other corporate reorganization
of our corporation, where the information is provided to the new controlling
entity in regular course of business;
8. To audit compliance with our policies
and contractual obligations;
9. As permitted by, and to comply with,
any legal or regulatory requirements or provisions; or
10. For any other purpose to which you
consent.
We use Session Data, collected through
Cookies, to better understand how our Site is navigated, how many visitors
arrive at specific pages, the length and frequency of stays at our Site, the
variety of searches of our Site’s database, the types of browsers and computer
operating systems used by our visitors and the Internet Protocol addresses from
which visitors connect to our Site. We also use this information to improve our
Site content and ease of use, to personalize and improve your individual
viewing experiences on our Site, and provide information that may be of
interest to you.
The Site may contain links to third
party sites, who have their own privacy policies. SmashFix is not responsible
for such third party sites, and you should carefully review the privacy
statements of any other site you visit, because those privacy statements will
apply to your visit to that site, and may be very different from our policy.
Aggregate information is information,
recorded in any form, about more than one individual, where the identity of the
individual is not known, and cannot be inferred from the information. SmashFix
may use aggregated information to
describe our user base to current or potential partners investors and
advertisers; after a survey, to understand and respond to market needs and
preferences; or to make recommendations to other users of our Site.
5. To whom we
disclose Personal Information
From time to time, we may disclose
your Personal Information as follows:
1. To protect our Site and our rights
under our Terms of Service; to protect ourselves against liability or prevent
fraudulent activity; or where it is necessary to permit us to pursue available
remedies or limit any damages that we may sustain.
2. To effect a corporate transaction, in
connection with the sale, merger, spin-off, or other corporate reorganization
of our corporation, where the information is provided to the new controlling
entity in regular course of business.
3. Where the information is public.
4. To our insurers and to regulatory
agencies.
5. Furthermore, SmashFix may disclose
information without consent.
Such circumstances may include:
1. If required to comply with a subpoena
or warrant issued or an order made by a court, person or body with jurisdiction
to compel the production of information, or to comply with the rules or court
relating to the production of records.
2. If we receive a formal request to
disclose your Personal Information in connection with a legal action, we will
attempt to contact you about it, if permitted by law, via the e-mail address
you provided during registration, before we respond to that request.
3. If we believe in good faith that a
law, regulation, rule or guideline requires it.
4. To a person who needs the information
because of an emergency that threatens the life, health, or security of an
identifiable person or group.
5. Where it is necessary to collect
monies owing to us.
6. How we retain
and store and protect Personal information
We will retain your Personal
Information in our databases in accordance with our document management,
retention and destruction policy and applicable laws. This period may extend
beyond the end of your relationship with us, but it will be only as long as it
is necessary for us to have sufficient information to respond to any issues
that may arise later.
SmashFix
employs physical, administrative and technical safeguards to help protect the
confidentiality and integrity of Personal Information and to reduce the risk of
loss, misuse, unauthorized access disclosure or modification of Personal
Information. SmashFix assumes no
liability for the loss of any information that you transmit to us via the World
Wide Web.
7. Opting-Out
In our e-mails and other
communications, as well as on the Site, we will include instructions on how to
unsubscribe and inform us of preferences if you decide you do not want to
receive any future marketing or promotional e-mails from us.
8. Links
For your convenience, our Site
provides links to other sites. When you click on one of these links, you are
leaving our Site and entering another site. We are not responsible for such
third party sites. You should carefully review the privacy statements of any
other sites you visit, because those privacy statements will apply to your
visit to such other sites.
9. Changes to the
Privacy Policy
SmashFix
may change or supplement this Privacy Policy from time to time. We may also
undergo a change of ownership. Any changes to the Privacy Policy and changes of
ownership will be posted on our Site. Privacy Policy changes will apply to the
information collected from the date we post the revised Privacy Policy to the
Site, as well as to existing information held by us.
10. Contact
Information
If you have any questions about this
policy or our use of Personal Information, you may contact us at:
SmashFix
contact@smashfix.co.uk