User Agreement

These terms and conditions were last modified on 05/05/2022

Notice: Please read the following carefully. You are offered use of the Service based on the terms and conditions set out below which should be read in conjunction with our Privacy Policy and Payment Terms.

Definitions

“Company” means – Smashfix Company where the context so allows, its shareholders, employees, affiliates, associated and contracted persons, companies or businesses supplying services to The Company.

“Customer(s) or Client(s) ” means – person, persons, companies or other organizations using the Services of the Company in order to be introduced to Service Providers and/or use the services of the introduced Service Providers.

“E-mail(s)” means – electronic mail received or sent by the Company, created and sent by a member of the Company, or automatically created and sent on behalf of the Company.

“Job(s)” or “Work” means – work carried out by Service Providers, for or on behalf of Customers.

“Member(s)” means – Service Providers(s) and/or Customer(s).

“On Hold” or “Suspend(ed)” means – the suspension of the Member’s account with the Company as a result of which the Customers will not be able to submit details of new Jobs and Service Providers will not have access to new Job submissions.

“Service(s)” means – the services and procedures provided/used by the Company to Members and includes, but is not exclusive to: information, products and services provided by telephone, fax or mail, on the Website and by E-mail further details of which are contained within these Terms and Conditions and in other parts of the Website.

“System(s)” means – the software, hardware, batch programmes , and automated processes that are used by the Company in order to provide components of the Service.

“Third Party” or “Third Parties” means – person, persons, company or companies, websites or any other business or enterprise that is being referred to, in the context of these Terms and Conditions, as being other than the Company or a Member.

“Service Providers(s)” means – technicians, tradesmen, tradeswomen, trades companies or any other person, persons, company, or companies that use the Services of the Company in order to receive introductions to Customers and potential Customers, with the aim of providing goods and/or services to these Customers.

“Website” means – the web space, pages, and the contents and graphics contained in such space or pages which are under the editorial control of authorised members of the Company.

“Your Information” means – any information you provide to us or other users of the Website in relation to the Company’s Service including information provided during registration, Job listings, the rating of Service Providers and any other communication processes arising as a result of your use of the Services or the Website.

1. General disclaimer – customers

The Company provides 12 months warranty, as shown in the quotation, regarding any goods or services purchased or obtained through an introduction made via its Website or the Services or any transactions entered into through its Website. For the scope of the warranty, it is stated on the warranty section below.
The Company relies on data provided by Members and Third Parties to determine which Service Providers are included in the database accessible via the Website and does not recommend or endorse any specific Service Provider.
Whilst the Company shall use its reasonable endeavours to do so, it does not guarantee to be able to find a Service Provider suitable for undertaking a Job whether by reason of geographical restrictions or otherwise.

2. General disclaimer – Trade professionals

The Company relies on Customers to specify and describe their Job requirements. The Company makes no warranty for the accuracy or completeness of any information provided by the Client.
The Company makes no guarantee to refer any Jobs to a Service Provider.
As the Client retains the right to modify or withdraw its Job in the absence of a contract or other binding agreement with a Service Provider, the Company makes no warranty as to the availability or suitability of a specific Job.
As a Service Provider, you must ensure that you are legally able to tender for a Job. In addition, you must ensure that you are legally able to perform the Work specified in the Job description.
The Company is not party to any contract made between the Client and the Service Provider in relation to a specific Job and accordingly shall not be liable to the Service Provider for any occurrence resulting from the introduction of the Client to the Service Provider including but not limited to any direct, indirect or consequential or inconsequential loss of any kind suffered by the Service Provider howsoever arising.
Where you advise us of certifications as part of our registration process, we may (at our discretion) verify your certification, although the validity of the certificate is of your responsibility.

3. Privacy and data protection and exchange of information

By accepting this Agreement, you expressly consent to uses and disclosures of Your Information as set out in the Company’s then current Privacy Policy, which is incorporated herein by reference.
The Company’s Privacy Policy is available here.
The Company holds Your Information on a database and as part of the business System strictly in accordance with its Privacy Policy.
The Company will use its reasonable endeavours to forward details of Customers Job requests to selected and suitable Service Providers. Should the Service Provider express an interest in quoting for the Job then personal contact details will be sent to both the Client and the Service Provider concerned.
The Company will make user profile information registered including ratings and comments from Members in relation to historic Jobs available for Members and non-Members to see at any stage on the Website.
If for any reason you do not wish any or all of Your Information to be used in the way set out in these Terms and Conditions then please do not use the Services of the Company.
The Company is happy to provide, on request from a Member a copy of any data held by the Company on the requesting Member on receipt of proof of identity. For this service the Company reserves the right to charge an amount to cover administrative costs, the level of which shall be communicated to the Member at such time.
Members may only use contact information obtained from the Website or any information obtained through a Company communication for communications relating to specific Job inquiries which have been notified to the Member via the Service or the Website.
Members agree not to use any personal contact information of any other Member provided via the Service or the Website for any unsolicited or commercial messages save as expressly authorised by these Terms and Conditions or where expressly authorised by the particular Member following adequate disclosure of the purpose(s). In addition, a Member agrees to only use such information in accordance with applicable laws and regulations, including without limitation data protection and privacy laws.
In addition, under no circumstances, except as defined in this Section, can a Member disclose personally identifiable information about another Member to any Third Party obtained as a result of the Services without the Company’s consent and the consent of such other Member after adequate disclosure.

4. Disclaimer of warranties

The Website and the Services are provided on an “as is” and “as available” basis and the Company makes no warranties or representations, whether express or implied, in relation to the Website or the Services, including but not limited to, implied warranties or conditions of completeness, accuracy, satisfactory quality and fitness for a particular purpose.
The Company makes no warranty that the Website or use of the Services will meet your requirements or will be uninterrupted, timely, secure or error-free.
No warranty is given by the Company as to results that may be obtained or the accuracy of any information obtained through the Website or the Services or that any defects in the Website or the Services will be corrected and you understand and agree that any material or data obtained through use of the Website or the Services is at your own discretion and risk.

5. Your information

You are solely responsible for Your Information. You agree to provide true, accurate, current and complete information when providing details to the Company. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Your Information and your activities on the Website must not, be false, inaccurate or misleading, offensive, menacing, abusive, defamatory, or in breach of copyright, confidence, privacy or any other rights. Your Information must not infringe any Third Party’s copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy, be fraudulent, be in breach of any applicable laws or regulations (including, but not limited to, consumer protection, unfair competition, anti-discrimination, false advertising), be obscene, indecent or contain pornography.
Your Information must not create liability for the Company or cause the Company to lose (in whole or in part) the services of its ISPs or other suppliers. Your Information must not link directly or indirectly to any other website.
To enable the Company to use Your Information, you grant to the Company a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights you have in Your Information, in any media now known or not currently known. You also waive all moral rights you have in Your Information to the fullest extent permitted by law.
Your Information may not contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any System, data or personal information. Your Information may not cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.
You hereby acknowledge that the Company, at its absolute discretion, shall be entitled to edit, modify or remove any part or parts of Your Information which it considers is in breach of any of the provisions of these Terms and Conditions.

6. Your obligations

In consideration of the Company making the Website and the Services available to you, you:

may not submit or tender for Jobs which are prohibited by Law;
are responsible for procuring the necessary equipment and the payment of telephone charges necessary to access the Website;
accept responsibility for any content you provide on the Website;
agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for Your Information) from the Website without the Company’s prior written permission;
agree not to use the Website or the Services for any illegal purpose and in accordance with all relevant laws;
agree not to use the Website or the Services to transmit or post any chain letters or any material for the purposes of publicity, promotion and/or advertising;
agree not to use the Website or the Services to distribute by any means computer viruses or worms to Members or Third Parties;
agree not to use the Website or the Services to transmit or post any material which is defamatory, offensive, malicious, misleading or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety;
agree not to use the Website or the Services such that the whole or part of the Website or the Services is interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website or the Services is in any way impaired;
agree not to use the Website or the Services in any manner which constitutes a violation or infringement of any person, firm or company or the rights thereof (including, but not limited to, Third Party intellectual property rights or confidentiality);
agree not to use the Website to attempt any unauthorised access to any part or component of the Website or that of any Third Party or Member to which you can connect via the Website (or other directly or otherwise connected network);
agree that you will not use any robot, spider, scraper or other automated means to access the Website for any purpose without the Company’s express written permission;
agree not use the Website or Services as source of targeting material or contact data for any kind of telemarketing, direct marketing, viral or other electronic marketing activity on your own behalf or on behalf or for the benefit of a Third Party;
agree not to bypass measures we may use now or in the future to prevent or restrict access to the Website or certain information contained therein;
agree that in the event that you have any right, claim or action against any user arising out of the use of the Website or the Service, then you will pursue such right, claim or action independently of, or without recourse to the Company.

7. The company’s rights

The Company reserves the right to modify or discontinue all or part of, temporarily or permanently, the Website or the Service with or without notice to you and you confirm that the Company shall not be liable to you or any Third Party for any modification to or discontinuance of the Website or the Service.
The Company may change the terms and conditions from time to time and shall post such alterations on the Website and shall update the date upon which the terms and conditions were last modified at the beginning of this document. If you do not agree to the changes made to the terms and conditions you must stop using the Website and the Service. Your continued use of the Website and the Service after the date the changes have been posted will constitute your acceptance of the amended terms and conditions.
The content, layout and organisation of the Website shall be subject to variation at the sole discretion of the Company.
In the event of the Company’s publication of the Website being restricted, curtailed or prevented by any law or any other act or thing beyond the Company’s control, the Company may at any time, notwithstanding anything contained in this Agreement, forthwith terminate this Agreement in whole or in part.

8. Intellectual property rights

To the extent that all copyright and other intellectual property rights throughout the world in Your Information does not vest in the Company by operation of law or the other provisions of this Agreement, you hereby grant to the Company (free of charge) an exclusive, perpetual, royalty-free licence to use such information for any purpose.
You hereby acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the Website (the “Rights”), including the manner in which the Website is presented or appears and all information and documentation relating thereto is the property of the Company and nothing contained herein shall be construed so as to transfer any such rights to you.
Without prejudice to the generality of the foregoing, if and to the extent that you own any or all of the Rights, you hereby irrevocably and unconditionally assign the Rights, with full title guarantee, to The Company for the full period of copyright and all renewals extensions and/or revivals thereof and thereafter in perpetuity, throughout the world.

9. Indemnity

You agree to indemnify the Company forthwith on demand and hold the Company harmless against any and all expenses, damages and losses of any kind (including reasonable legal fees and costs) incurred by the Company in connection with any claims, actual or threatened, of any kind (including without limitation any claim of trademark or copyright infringement, libel, defamation, breach of confidentiality, false or misleading advertising or sales practices) arising from the provision of Your Information or from your use of the Website or the Services.

10. Limitation of liability

Neither party shall, nor shall it purport to, exclude or restrict liability for death or personal injury resulting from the negligence of it or its employees, servants or agents acting in the course of their employment.
You acknowledge that the Company has no control over the information that can be accessed by using the Website and the Services and that the Company may not examine your use of the Services or the nature of the information you are sending or uploading. The Company therefore excludes all liability of any kind for the transmission or reception of such information of whatever nature.
The Company does not represent that the information contained in the Website or in any communication from the Company, including but not limited to telephone conversations, E-mails and letters, is accurate, verified, current, comprehensive or complete. They could contain inaccuracies, typographical, human and/or machine errors or omissions. The Company will not be liable in any circumstances for any direct, indirect, consequential or special damages arising from use of the Website or Services of the Company. For these reasons users of the Website should neither rely, nor act upon any of the information contained within The Website, and if anyone does so, it will be entirely at their own risk.
E-mails that are automatically generated from information provided by Customers and Trade Professionals are NOT under the editorial control of the Company. These may be automatically sent un-checked and un-edited by the Company and therefore they do not necessarily reflect the opinions and/or beliefs of The Company.
The Company is not responsible and cannot be held liable for any inaccuracies, the validity, reliability, any falsehoods, misrepresentations, defamatory language or words, libellous statements, fraudulent activities or any other damaging words, sentences or statements contained in the components of E-mails that are not under the editorial control of the Company.
You agree that, except for death and personal injury arising from our negligence, the Company shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with this contract, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where the Company has been advised of the possibility of such loss or damage).
Without limiting the generality of Clauses 1(e) and 1(f) of this Agreement, Customers agree not to hold the Company responsible for any damages or other liabilities arising from Work performed by any Trade Professional. The Company does not and cannot be involved in Customers’ dealings with Trade Professionals, or control whether or not Trade Professionals will complete any Work as agreed and in the event that a Customer has a dispute with one or more Trade Professionals, the Customer hereby releases the Company (and its agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into this Agreement by statute, common law, or otherwise and any liabilities arising therefrom, are hereby expressly excluded to the extent permitted by law.
While every reasonable care will be taken in respect of information supplied by you, the Company cannot accept liability for any information placed or omitted to be placed on the Website (whether or not any such liability is occasioned by the Company’s fault or negligence or otherwise).
The Company cannot and does not guarantee and does not warrant against human and/or machine errors, omissions, delays, interruptions or losses of information or data, infringing any material, or defamation.
The Company cannot guarantee the day or time that the Company will respond to any E-mail, telephone or written enquiries or Website form submissions.
Any responses made by the Company do not purport to be complete and exhaustive.
Without limiting the foregoing, the Company shall have no liability for any failure or delay resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, labour or material shortage, transportation interruption of any kind, work slowdown, transmitter or satellite degradation, failure of the Internet, interruption or failure or any other condition beyond the control of the Company’s affecting production or delivery of the Website and any information incorporated in it in any manner or any of its obligations under this Agreement.
Each of the provisions of this Clause 11 shall be construed separately and independently of the others.

11. Disputes

Should Members have a dispute with another Member, they must, in the first instance, address such dispute directly to the Member concerned and feedback the results to the Company.
The Company may at its sole discretion without being under legal obligation to do so, investigate any grievances held by Members, and may discuss any investigation with all involved parties. However there are only three possible outcomes of a grievance investigation:
- a Member may be allowed to continue using the Services of The Company;
- Member may be Suspended from using the Services of The Company for a period of time, at the discretion of The Company;
- a Member may be banned indefinitely from using the Services of The Company.
You hereby agree to release The Company from any damages or claims (including punitive, consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes.

12. Suspension and termination

The Company reserves the right to Suspend or discontinue its Service to individual Members, with immediate effect, as it sees fit and in circumstances including, but not limited to:
- where The Company has not received written permission from provisional Service Providers to undertake the necessary checks as part of its vetting process within the required 14-day period.
- where payments that are due have not been settled within 14 days.
- where the Company suspects that a Member is in material breach of any term hereof.
Either party may terminate this Agreement forthwith by written notice if the other commits any material breach of any term hereof and which (in the case of a breach capable of being remedied) shall not have been remedied within 30 days of a written request to remedy the same.

13. General

Clause headings are inserted for convenience only and shall not effect the construction hereof.
If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.
You may not assign, transfer or sub-contract any of its rights hereunder without the prior written consent of the Company. The Company may assign, transfer or sub-contract all or any of its rights at any time without your consent.
Any express or implied waiver by the Company of any term or condition hereof or any breach or default by you may be terminated by the Company at any time. No such waiver shall constitute a continuing waiver nor shall it prevent the Company from acting upon that or any subsequent breach or default or from enforcing any term or condition hereof.
This Agreement constitutes the entire agreement between the Company and you as to the subject matter hereof and supersedes all previous communications, representations and arrangements, either written or oral (other than fraudulent misrepresentation). You acknowledge that no reliance is placed on any representation made but not embodied herein.
The provisions of Clauses 1, 2, 3, 4, 9, 10, 11, and 13(f) shall survive termination of this Agreement.
Any notice to be given under this Agreement may be given via E-mail, regular mail, facsimile or by hand to the address provided on the Website or otherwise as notified by one party to the other.
No terms or conditions other than those set forth herein or any variation thereof under Clause 8(b) shall be binding upon The Company, unless in writing and signed on behalf of both The Company and you.
Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
This Agreement shall be subject to the laws of Singapore and the parties shall submit to the exclusive jurisdiction of the Singapore courts.

When you engage Smashfix, you also agree to our work authorization and service waiver

Smasfix Work Authorisation and Service Waiver

I authorize Smashfix to perform repair work on my iOS® Device/Android Device. I understand that the Smashfix iSpecialists have been trained to perform device repairs, but Smashfix and its affiliates are not an Authorized Service Provider (ASP) of Apple Inc., and are in no way affiliated with Apple Inc. Further, I agree to release, indemnify, and hold Smashfix LTD harmless from liability for any claims or damages of any kind or description that may arise from any iOS /Android device repair work performed on my device, unless it is caused by severe negligence of Smashfix, or its agent.

I understand that Smashfix LTD has no liability for any data loss, which may occur as a result of work done on my device. I also understand that I have the option to, and I am responsible for backing up the device before allowing SmashFix to work on my device in the event of any data loss and hardware or software failure.

I understand that repairs or technical support rendered by Smashfix may void manufacturer warranties for this iOS / Android device. SmashFix and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.

I understand that the repair quote is based on the described problem I had selected. Any deviation from the described problems will be subjected to a minimum service fee of £30 when the Service Provider has arrived on-site or is en-route.

I understand that waterproofing features will be lost during the process of repair for certain models of devices which has waterproofing features.

I understand that any faulty parts after being replaced, will be taken back by SmashFix technician. I also understand that due to the nature of a cracked screen, the body’s perfect frame is usually compromised and thus, slight imperfections might occur – such as the screen that is replaced, not being able to fit perfectly into the dented frame. For extreme cases, I understand that the technician will have to use tools to force the dented frame back into position, to allow the glass to fit in. This might compromise aesthetics over functionality but is otherwise necessary.

I further understand that it is my responsibility to inform SmashFix accurately with regard to the model description and condition of my iOS / Android device, as well as whether any modifications or repairs have previously been attempted or completed. A SmashFix technician will perform a check-in diagnosis of my device to evaluate its condition. If the device needs to be taken to our service centre and arrives at SmashFix in noticeably different condition than previously described, I acknowledge that additional charges may apply. I understand that an SmashFix technician will inform me to discuss the discrepancies and potential additional costs. In cases of glass repair jobs for iPhones, if the iPhone has been found not to contain an original LCD, or the display not working as normal (i.e: dark spots, bright spots, water stains), additional charges may apply. Our technician will be able to advise you upon checking the phone. You may also choose to cancel the job at that point with a £30 service fee.

If your device is irreparably damaged as a direct result of a repair attempted by smashfix technician, you are entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device, capped at £500, in that condition as determined by SmashFix. This damage liability is valid only when the issue is brought up to our technician before he leaves the client premises, during inspection of the device after the repair.

If payment was not rendered for service, the repair quote shall be deducted from the value, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, your damaged device must be rendered to SmashFix.

SmashFix and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost or damaged data, software, or lost profits or revenue of the customer.

As the customer, I recognize that the careful shipping of my device to SmashFix is my responsibility. If the product arrives with further damage, or is lost in transit, I bear full responsibility for that risk of loss as the shipper.

SmashFix provides 12 months warranty, as shown in the quotation, for the parts replaced. The warranty covers defects not owing to physical damage, relating to the parts that have been replaced only.

Smashfix Scope of Warranty Coverage

Any purchased parts repaired or replaced by SmashFix are warranted against defects in material and workmanship under normal use for the duration of the warranty period. This limited, non-transferrable warranty is provided exclusively to the customer who commissioned the repair and whose name appears in the invoice.

The warranty does not include the following:

Pre-repair conditions that existed before the repair
Post-repair conditions that have been made known to and accepted by the customer
Loss of data as a result of the repair or after the repair
Subsequent damage to the device after the repair, including cracked screens
Subsequent accidental or purposeful drops
Water damage
Tampering with internal hardware or attempted self-repair
Software-related issues, including jailbreaking
Known manufacturing or performance issues
Faults not related to the original repair

Note that having your device dropped and its screen cracked may have already voided its original manufacturer warranty. Any repairs not done by an Authorized Service Provider of the original device manufacturer would also constitute voiding of the original manufacturer warranty. Also Please note if your device is waterproof or water resistance. Following repair, water resistance is not guaranteed & If you have a liquid damaged device, it is with regret that we cannot offer a warranty on any repairs carried out. Ask our representative for more details.

Under the Personal Data Protection Act PRIVACY STATEMENT

SmashFix respects your privacy. Our privacy statement outlines our policy and responsibilities on the collection, use or disclosure of your personal information.

By engaging SmashFix services, I understand, agree and give consent on the collection and use of personal information as such;

SmashFix collects personal information such as your name, contact number, email address and payment information for purposes of data analysis, administration and disclosure to SmashFix technician and its relevant parties.

If you no longer wish to receive promotional materials from SmashFix, you may unsubscribe from our mailing list by emailing us at contact@smashfix.co.uk , and no further information will be sent to your email address.

Limitation of Liability

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law